Frequently Asked Questions

Find answers to common questions about ordering, delivery, and our trendy products

How can I place an order on Story?

Simply browse our collection of trendy products, add your favorite items to cart, and proceed to checkout. You can also contact us directly for personalized assistance with your order.

How long does delivery take in Lebanon?

We offer fast 1-3 day delivery across Lebanon. Most orders in Beirut are delivered within 24-48 hours, while other areas may take up to 3 business days.

What payment methods do you accept?

We accept Cash on Delivery (COD) throughout Lebanon, as well as credit/debit cards and bank transfers for your convenience and security.

How does the Dual Retractable Dog Leash work?

Our Dual Retractable Dog Leash features a smooth retraction mechanism that allows your pet freedom while maintaining control. It has two separate leashes in one, perfect for walking multiple dogs or giving your pet extra range when needed.

What makes the Interactive Pet Feeder special?

The Interactive Pet Feeder engages your pet's natural instincts with puzzle-like features that dispense food gradually. It helps prevent overeating, reduces boredom, and provides mental stimulation for your furry friend.

Do you offer returns or exchanges?

Yes! We offer a 14-day return policy for unused items in original packaging. If you receive a defective product, we'll replace it immediately. Please contact our customer service team to initiate a return.

Are Story products suitable for everyday use?

Absolutely! All our products, from pet accessories to lifestyle items, are designed for daily use. We focus on combining trendy designs with practical functionality that enhances your everyday life.

How do I track my order?

Once your order ships, you'll receive a tracking number via email or SMS. You can also contact our customer service team anytime for updates on your delivery status.

Still have questions? We're here to help!